1. About These Terms
These Terms & Conditions apply to services, sessions, packages, programmes, memberships and gift vouchers purchased from Pure Heart Energy Balancing.
By booking or purchasing a service from Pure Heart Energy Balancing, you agree to these Terms & Conditions. Please read them carefully before making a booking or purchase.
Pure Heart Energy Balancing provides energy balancing and related wellbeing services. These services are intended to support personal wellbeing and are not a substitute for medical advice, diagnosis or treatment.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
2. Bookings and Payment
Appointments are subject to availability and are not confirmed until the booking process has been completed and any required payment has been received.
Full payment is normally required at the time of booking unless a different payment arrangement has been agreed in advance.
Where a session forms part of a prepaid package, programme or membership, the relevant session will be deducted from that package, programme or membership.
PayPal: Payment can be made using PayPal. PayPal may offer eligible customers the option to spread the cost of their purchase through its own instalment or Pay Later services. These options are provided and administered by PayPal and are subject to PayPal’s eligibility requirements and terms. Pure Heart Energy Balancing does not provide or administer these payment arrangements.
Please ensure that the contact information you provide when booking is accurate so that appointment confirmations, Zoom links and other information relating to your booking can be sent to you.
3. Cancellations and Rescheduling
I understand that plans can change. If you need to cancel or reschedule an appointment, please give at least 24 hours’ notice.
Appointments cancelled at least 24 hours before the scheduled appointment time will be eligible for a full refund where the session has been purchased individually.
Cancellations made with less than 24 hours’ notice will normally be non-refundable. Where the appointment forms part of a package, programme or membership, the session will normally be treated as used and deducted accordingly. This will be applied fairly, taking into account the circumstances and any applicable consumer rights.
Appointments may be rescheduled without charge when at least 24 hours’ notice is given. Requests made with less than 24 hours’ notice will normally be treated as a late cancellation.
If you do not attend an appointment that requires your attendance and have not cancelled within the required notice period, this will be treated as a no-show. The individual session will be non-refundable or, where applicable, the session will be treated as used within your package, programme or membership.
I appreciate that genuine emergencies and unexpected circumstances can occur. Exceptional circumstances may be considered at my discretion, so please contact me if something unavoidable happens.
These cancellation and rescheduling terms do not affect any statutory cancellation rights you may have as a consumer.
4. Late Arrivals and Session Times
For appointments that require your attendance, please be ready at the agreed appointment time.
If you arrive or connect late, the session will still finish at the originally scheduled time so that subsequent appointments are not affected. The full session fee will still apply.
Some services are carried out remotely and do not require you to be present during the session. Where this applies, any information or report relating to your session will be provided in the way described for that particular service.
Session lengths shown on the website are approximate maximum times. A session may finish earlier where the work is complete, and this does not affect the session fee.
5. Packages, Programmes and Memberships
Packages, programmes and memberships are intended for use by the person for whom they were purchased and cannot normally be transferred to another person unless agreed in advance.
Where a package has a stated validity period, all sessions must normally be used within that period. Any unused sessions remaining after the expiry date will expire unless an extension has been agreed due to exceptional circumstances.
Programmes and memberships may have their own duration, number of sessions or other conditions. These will be explained in the relevant service description at the time of purchase.
The nature of energy work means that the timing and frequency of sessions may vary. Where appropriate, sessions may be spaced differently or temporarily paused to allow time for processing between sessions.
Purchasing a package, programme or membership does not guarantee a particular outcome or result.
6. Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated at the time of purchase.
Vouchers may be purchased for a specific service or for a specified monetary value.
Gift vouchers are transferable and may be given to another person to use.
Where a monetary-value voucher is used towards a service, package or programme costing more than the value of the voucher, the remaining balance must be paid at the time of booking.
If a monetary-value voucher is only partly used, any remaining credit may be used towards another eligible purchase before the original voucher expiry date.
Gift vouchers cannot be exchanged for cash and are not refundable, except where required by law.
7. Remote and Zoom Sessions
Some Pure Heart Energy Balancing services are provided remotely and do not require you to be present during the session. Other services may be offered by Zoom, telephone or another agreed method. The format available will be shown when booking.
For Zoom or telephone appointments, please ensure that you are available at the agreed time and have a suitable internet or telephone connection.
If technical difficulties occur, I will make reasonable efforts to continue the appointment using an alternative agreed method or, where appropriate, rearrange the session.
If I am unable to provide a booked session due to illness, technical problems or other circumstances beyond my control, I will contact you as soon as reasonably possible and arrange another suitable time. You will not lose a prepaid session because I have had to cancel or rearrange it.
For remote sessions that do not require your attendance, I will carry out the session at the arranged time or as otherwise agreed and provide any follow-up information or report included with that service.
8. Your Right to Cancel an Online Purchase
When you buy a service, package, programme or membership online, you will normally have a 14-day legal right to change your mind and cancel your purchase.
If you ask me to begin providing the service during those 14 days, you may need to pay for any part already provided if you later cancel. If the service has been fully completed at your request, your right to cancel may end once the service is complete.
This legal right is separate from my 24-hour cancellation and rescheduling policy for booked appointments.
To cancel a purchase, please contact Pure Heart Energy Balancing using the contact details on the website.
9. Practitioner Cancellations
If I need to cancel or reschedule an appointment, I will give you as much notice as reasonably possible and arrange an alternative appointment.
If an individual session cannot be rearranged, you will receive a full refund, which will be sent to the PayPal account used for payment.
For a package, programme or membership, the affected session will be rearranged or returned to your available sessions.
You will never lose a session because I have had to cancel it.
10. Results and Outcomes
Everyone’s experience of energy balancing is individual, and results can vary from person to person.
While I will always carry out your session with care and to the best of my ability, no particular result or outcome can be guaranteed.
Any testimonials or experiences shared by previous clients describe their own personal experiences and should not be taken as a promise that you will experience the same results.
11. Health and Medical Disclaimer
Pure Heart Energy Balancing provides complementary wellbeing services and is not a substitute for medical advice, diagnosis or treatment.
If you have concerns about your health, you should seek advice from an appropriate healthcare professional. You should not delay or stop medical treatment because of information or services provided by Pure Heart Energy Balancing.
For further information, please read the Disclaimer on the Pure Heart Energy Balancing website.
12. Privacy and Personal Information
Your privacy is important to me, and any personal information you share with me will be treated with care and confidentiality.
I will not share information about you or your sessions with your GP, therapist, another practitioner or anyone else unless you have asked me to or given me permission, except where I am required to do so by law.
Some information may need to be processed by trusted services I use to run Pure Heart Energy Balancing and provide your services. More information about this, and how your personal information is collected, used and protected, can be found in the Privacy Policy on the website.
13. Client Responsibility
Please provide information that is accurate and relevant to the service you are receiving and let me know if anything important changes that may affect our work together.
You are responsible for deciding whether a Pure Heart Energy Balancing service is suitable for you and for seeking appropriate professional advice where needed.
You are always free to ask questions about a session or service before deciding whether you would like to proceed.
14. Session Reports and Materials
Any personal reports, readings or other materials I provide as part of your service are for your personal use.
You are welcome to keep, print and refer back to them. Please do not reproduce, publish, sell or use my written materials for commercial purposes without my permission.
You are, of course, free to share your own personal report or reading with someone else if you wish.
15. Changes to Services and Prices
Services and prices may change from time to time.
If you have already purchased a package, programme or membership, any later price increase will not affect your existing purchase. You will continue with it at the price you originally paid until it is completed or expires.
If you choose to purchase another package, programme or membership afterwards, the price in place at the time of the new purchase will apply.
Any price change will not affect an individual session that has already been booked and paid for.
16. Changes to These Terms & Conditions
These Terms & Conditions may be updated from time to time to reflect changes to Pure Heart Energy Balancing, its services or legal requirements.
The Terms that apply to your purchase will be those in place at the time you make that purchase.
The latest version of these Terms & Conditions is available on the Pure Heart Energy Balancing website.
17. Contacting Me
If you have any questions about these Terms & Conditions, your booking, a cancellation or any service you have purchased, please contact me at:
Pure Heart Energy Balancing
Email: energy@purehearthealingco.com
I will respond as soon as reasonably possible.
18. Complaints and Concerns
I want you to feel comfortable and happy with the service you receive from Pure Heart Energy Balancing.
If you have a concern or are unhappy with any aspect of your service, please contact me at energy@purehearthealingco.com so that I have the opportunity to understand the issue and try to resolve it with you.
I will take any complaint seriously and aim to respond as soon as reasonably possible.
19. Age and Consent
Pure Heart Energy Balancing services are available to people of all ages.
For anyone under the age of 18, the booking must be arranged by their parent or legal guardian, who must give permission for them to receive the service.
Any personal information required in connection with the service will be handled in accordance with the Pure Heart Energy Balancing Privacy Policy.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you live elsewhere, you will still have the benefit of any consumer rights and protections that apply to you under the law.
21. Effective Date
These Terms & Conditions are effective from 21 September 2026.